In an apology on the official MGO website Konami…

"The release of the Expansion Pack "Gene Expansion" on 17th July was marred by major system related problems resulting in great inconveniences for all our customers.

We have been taking numerous corrective measure since the problems initially started, but unfortunately there are no permanent solution we can announce at this present moment. With the problem still going, we felt it would be our obligation to publish a timelined report in to the problems."

So in short were sorry but there is no fix it all in sight anytime soon but we are trying our best to correct things until then. Click on the image above to see the report.

(source: MGO website)

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